Communication Tips: Messages

We’ve received some feedback from customers and businesses who aren’t sure how to use the private messaging facility at ServiceSeeking.com.au. So here’s a run down of how it works, and when you ought to use it.

When should I message rather than quote?

Unless the customer has selected Confidential Quoting, businesses will be able to see the price and content of each other’s quotes. If you want to keep the details of your quote between you and the customer, or if you want to give the customer your private contact number, it’s best to send a message rather than quote. Private messages can only be viewed by you and the relevant customer. NB any files attached to a quote are visible only by you and the customer.

Can a customer select me if I have only sent a message?

Customers can engage you to do their project whether you have submitted a quote or sent a private message.

What do I do when I receive notification of a messgage via email?

Depending on your Settings, ServiceSeeking.com.au may send you an email when someone has sent you a private message. To reply to the person, you must log in to ServiceSeeking.com.au and go the the project page. Do not hit the ‘reply’ button in your email as this email is automatically generated by our notifications service.

How much does it cost to send a message?

Sending a message costs the same amount of credits as quoting on a project. The amount is displayed in the top left hand corner of the project page and ranges from 4 to 16 credits, depending on the project’s budget. Once you’ve sent your first message to the customer, all subsequent messages and replies are entirely free.

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If you’re still unsure of how to contact the customer, feel free to send us an email at support@serviceseeking.com.au. We aim to respond to emails within 1 business day.

Tags: sending messages, tips, website changes